When David and Sarah decided it was time to transform their tired bathroom in Old Basing, they searched around for the best company and discovered Test Valley Kitchens & Bathrooms Ltd.

David takes up the story: “Our old bathroom was about 20 years old, it needed not only a facelift; we wanted a complete change and we also we needed ideas as well as installation.

“We've had various kitchen and bathroom people to quote from in and around Basingstoke that I've used before for smaller jobs. However, I wanted a comparison, so I searched online, Test Valley came up and I liked the look at them.

“When we first met Ray, we were both very impressed with him. He came across very well. He had lots of ideas, while being very receptive to what we wanted. I think we'd seen one other person then we saw another bathroom supplier after that. And there was quite a marked difference. One of them I knew from before, so I sort of knew what to expect from the approach. Ray came across differently. I don't like people being too pushy, you know, and he was just the right sort of flavour for us. He understood what we wanted and came across very well.

“He came up with a completely new bathroom. We keep calling it the bathroom but it's not the bathroom anymore! Ray brought a fresh look to the whole thing, and we changed the family bathroom into a shower room.

“The process, once they started work, was very smooth. Let me say that Mike Hills, who did most of the work, was good to work with right from the word go. Ray brought him along beforehand so we’d had a chance to meet him, Sarah, and I both knew we could work with him. I've got a background in construction and was happy with how he said he was going to approach the works while protecting the surroundings. I asked him from the word go to give us a heads-up beforehand about any noisy works or when power or water supply would be affected. He also kept us informed as we went along, he was very user-friendly.

“During the work, there were a few extras, mainly brought about by the need for some additional plastering as a lot of existing tiles had to come off and none of us really knew what the state of the walls was going to be, so I was prepared for it. And I think Mike took an extra day. That was all by agreement. So, it was finished on time and to budget. 

“The finished shower room is brilliant. It might be said I spend more time in it now, which is probably not good for the planet because you know, there's a lot of water going down the drain, but I do love it, it's great. We've had friends stay and have used it, everyone, who sees it has been impressed. 

“I would definitely recommend Test Valley. I’ve no qualms recommending Test Valley and Ray, all the people that we met were really helpful and professional.

“I tend not to do reviews for many companies but if I get good service, I like people to know about it.  I think that's fair and it's a good way of going about things.”